Refund Policy

1. Digital Product Policy

Due to the nature of digital products, all sales are final. Once you have received access to download our video editing bundle (LUTs, animations, presets, and templates), we cannot offer refunds as the digital content cannot be returned.

2. 30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee under the following conditions:

• You must contact us within 30 days of purchase
• You must provide a detailed explanation of the issue
• You must demonstrate that you have attempted to use the products
• Technical issues must be reported and we must be unable to resolve them

3. Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Technical issues preventing download or use of the products
• Products significantly different from what was described
• Duplicate purchases made in error
• Unauthorized charges or fraudulent transactions

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after successful download
• Lack of technical skills to use the products
• Incompatibility with older software versions
• Failure to read product descriptions or system requirements
• Requests made after the 30-day guarantee period
• Products that have been shared or redistributed

5. How to Request a Refund

To request a refund under our satisfaction guarantee:

1. Contact us at refunds@vidsreels.com within 30 days of purchase
2. Include your order number and purchase email address
3. Provide a detailed explanation of the issue
4. Include screenshots or documentation if applicable
5. Allow us 48-72 hours to investigate and respond

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days for credit cards
• You will receive email confirmation when the refund is processed
• Access to download links will be revoked

7. Partial Refunds

In some cases, we may offer partial refunds or store credit as an alternative solution. This will be determined on a case-by-case basis depending on the circumstances.

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company, please contact us directly. Chargebacks can result in additional fees and may affect your ability to make future purchases. We are committed to resolving any issues fairly and promptly.

9. Technical Support

Before requesting a refund for technical issues, please take advantage of our free technical support:

• Email support with detailed troubleshooting guides
• Video tutorials and documentation
• Compatibility assistance for different software versions
• Installation and setup guidance

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting. Your purchase constitutes acceptance of the refund policy in effect at the time of purchase.

11. Contact Information

For refund requests or questions about this policy:

We typically respond to all refund requests within 24-48 hours during business days.